Vb11 Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Vb11 is an online Sports Betting platform serving Bangladesh and other authorized regions. We believe every user's personal data is a valuable asset, and protecting that asset is our responsibility.

This Privacy Policy ("Policy") explains how vb11 collects your personal information, why it is collected, how it is used, and how it is kept secure. This Policy applies to our website, mobile version, and all related services.

Vb11's Privacy Policy has been developed in accordance with Bangladesh's data protection laws and international GDPR guidelines.

2. What Information We Collect

Vb11 collects two types of data to deliver its services — information you provide directly, and information collected automatically.

A) Information you provide:

B) Automatically Collected Information:

• IP address and device type.
• Browser information and operating system.
• Time spent on site and pages visited.
• Betting activity and login history.
• Information collected through cookies and tracking technologies.

3. How We Use Your Information

Vb11 uses your data only for specified purposes. No information is processed beyond what is strictly necessary.

• Service Delivery: Account management, betting features & payment processing.
• Identity Verification: Preventing fraud and ensuring regulatory compliance.
• Customer Support: Resolving your complaints and queries.
• Security: Account security and fraud detection.
• Improvement: Improving service quality and enhancing user experience.
• Promotional Communication: Keeping you informed about offers and promotions with your consent.
• Legal Obligations: Meeting regulatory authority requirements.

4. When Data Is Shared

Vb11 may share information with third parties under strictly controlled circumstances and only in ways that protect your interests. Those circumstances are clearly outlined below:

• Payment Processors: Only the minimum necessary information is shared with bKash, Nagad, banks, and other providers solely to process transactions.
• Identity Verification Service: With registered verification bodies to complete the KYC process.
• Regulatory Authority: When required by relevant government authorities under legal obligations.
• Technology Partners: Cloud and technology service providers used to operate the platform, all bound by strict confidentiality agreements.

5. How We Protect Your Data

Vb11 uses the latest technology and practices to keep your data secure. Our security infrastructure is reviewed and updated on a regular basis.

• SSL/TLS Encryption: All data transmission occurs over encrypted channels.
• AES-256 Encryption: Sensitive data at rest is stored in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & IDS: Preventing unauthorized access and cyberattacks.
• Regular Security Audits: Regular security audits conducted by third parties.
• Restricted Staff Access: Only authorized personnel can access specific data.

6. Cookies & Tracking Technologies

Vb11 uses cookies to improve service quality and enhance user experience. Cookies are small text files stored on your device.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features on the site.

7. Your Data Rights

As a vb11 user, you have important rights over your own data. We respect these rights and are committed to upholding them.

To exercise these rights support@vb11.wsto send us an email. We will respond within 30 days.

8. How Long We Retain Your Data

Vb11 does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration the account remains active, and for 5 years after closure.
• Transaction Records: 7 years, as required by financial law.
• Communication Records: Support communications for up to 2 years.
• Cookie Data: Based on cookie duration (30 days to 1 year).
• Log Files: Up to 12 months for security purposes.

After the retention period, data is securely deleted or anonymized.

9. Privacy of Minors

Vb11 does not collect — and has no intention of collecting — any personal information from individuals under the age of 18. This platform is strictly for adults only.

If we become aware that a minor has created an account, that account will be immediately suspended and all associated data will be permanently deleted.

10. Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@vb11.ws
• Live Chat: Chat button at the bottom right corner of the platform
• Response Time: Within 30 days

Any updates to the Privacy Policy will be communicated to your registered mobile number or email. The latest version will always be available on this page.